Complaints
If you do have a complaint about Professional Investment Advisory Services or one of our representatives, we need to hear from you. To lodge a complaint, please contact the Compliance Manager at Professional Investment Advisory Services.
To assist us in handling your complaint in a timely and efficient manner please provide full details of the complaint including:
- Full name and contact details;
- Investor/account number
- Service/Product provider
- Adviser's name
- Provide all supporting documentation
- Clearly identify the resolution you are seeking
Compliance Manager Contact Information
| Phone | 6372 5700 |
| Fax | 6372 5950 |
| Post | Compliance Manager Professional Investment Advisory Services Pte Ltd 133 Middle Road #05-01 Bank of China Building Singapore 188974 |
| piasinfo@profinvest.com.sg |
Once the complaint is received we will:
- Provide an acknowledgement within 48 hours
- Complete a full investigation into all matters raised
- Provide a full response within 45 days.
If you are not fully satisfied with this response, you do have the right to take the compliant to an External Disputes Resolution scheme.