Complaints
If you do have a complaint about Professional Investment Advisory Services or one of our representatives, we need to hear from you. To lodge a complaint, please contact the Compliance Manager at Professional Investment Advisory Services.
To assist us in handling your complaint in a timely and efficient manner please provide full details of the complaint including:
- Full name and contact details;
- Investor/account number
- Service/Product provider
- Adviser's name
- Provide all supporting documentation
- Clearly identify the resolution you are seeking
Compliance Manager Contact Information
| Phone | 6372 5700 |
| Fax | 6372 5950 |
| Post | Compliance Manager Professional Investment Advisory Services Pte Ltd 600 North Bridge Road #07-01 Parkview Square Singapore 188778 |
| piasinfo@profinvest.com.sg |
Once the complaint is received, we will:
- Provide an acknowledgement within 3 business days
- Complete a full investigation into all matters raised
- Depending on the complexity of the complaint, we strive to provide a full response within 6 weeks
If you are not fully satisfied with this response, you do have the right to take the complaint to Financial Industry Disputes Resolution Centre (FIDReC).
Professional Investment Advisory Services: Setting the Professional
Standard for Financial Advice in Singapore
"Good financial advice helps you make the most of what you have while creating a comfortable future for you and your family. Good financial advice is also about providing you with the information you need to move in the direction you want to head."
Ken Butler
Director
Director